FAQ

Welcome! Thank you for checking out our FAQ! While this is a great place to get general information, we love making sure that our customers are satisfied. Please do not hesitate to contact us here:

https://thetruehealthily.com/pages/contact-us

Q: HOW DO I CHECK THE STATUS OF MY ORDER?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number for your order. If you did not receive the order tracking number or were not contacted with an order confirmation after 5 business days, please contact us immediately and we will do all we can to investigate.

You can track your order directly from our website!

Q: HOW LONG DOES SHIPPING TAKES?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 8 to 12 Business days, occasionally it can take longer during seasonal sales. For International orders, please allow up to 30 Business days. With most orders being delivered in 10-14 days.

Q: DO YOU SHIP INTERNATIONALLY?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: IMPORT TAX & DUTY?

A: Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.

Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: DOES Fit4LifeApparel PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?

A: Absolutely! We offer a full refund on your order if your order meets some simple rules we have. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at sales@thetruehealthily.com and we will get back to you as soon as possible.